In the role of 1st & 2nd Level Support Specialist at 4Mis GmbH in Hürth, you will serve as the initial support contact for customers, focusing on delivering exceptional service. Your responsibilities will include managing inquiries through various channels, documenting and analyzing support tickets, and collaborating with the software development team to improve products. Candidates should have a background in IT and experience in customer service, along with strong communication skills in Germ