Entry-Level Customer Success Manager Opportunity in Munich

Overview Are you eager to dive deep into our product and take charge of B2B client relationships in the near future? Join fleetster, where you will not just handle tickets but truly engage with our innovative SaaS solution. Starting in operational Customer Support, you will gain comprehensive knowledge about our platform, our valued customers, and our internal processes, paving your way to becoming a Customer Success Manager.

Responsibilities At fleetster, we prioritize developing our Customer Success Managers from within the Support team. Your journey will unfold in two key phases:

Phase 1 (Approximately 12 Months): Mastering the Product - Engage in 1st and 2nd Level Support, addressing customer inquiries with a structured and solution-oriented approach. - Become a product expert in our cloud-based software for carsharing and fleet management.

Phase 2: Taking on Responsibility - After successfully transitioning from the support phase, gradually manage your own portfolio of existing clients. - Facilitate onboarding sessions and training for new users. - Identify improvement opportunities for clients and contribute to the strategic growth of their accounts.

Requirements - Prior experience in a support role, preferably within a SaaS environment or any customer-centric position. - A technical mindset with a passion for thoroughly understanding software applications. - A structured and analytical approach to work. - Excellent communication skills in both German and English. - A strong desire to evolve into a Customer Success role in the long term.

Benefits - Join a profitable, investor-independent scale-up with a long-term vision. - Enjoy agile structures, flat hierarchies, and swift decision-making processes. - Be part of a company committed to product excellence and strong client partnerships. - Access numerous opportunities for professional growth, with a steep learning curve and no glass ceiling. - Annual training budget for personal development (Lotaro). - Participate in regular team events and receive comprehensive onboarding in Munich. - Choose between Wellpass or Germany ticket after the probation period. - Furnished corporate apartments near the office available if needed.

We look forward to receiving your application! A cover letter is optional; your CV or LinkedIn profile link will provide us with a great first impression. For more information, visit our website.