**Overview**
Tata Consultancy Services seeks a skilled Level 2 Desktop Support Engineer to join our team in Tobique First Nation, NB. This customer-facing position offers $63,400 - $65,000 annually and focuses on resolving complex technical issues that escalate beyond Tier 1 support capabilities.
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Responsibilities **
• Handle escalated tickets from L1 support and independently identify technical issues requiring resolution • Diagnose and resolve break/fix scenarios, configuration problems, and perform software installations • Coordinate hardware repairs through in-house services or external depot arrangements • Provide on-site technical assistance for desktop/laptop systems, printers, scanners, and peripheral devices • Troubleshoot operating system complications and LAN/WAN connectivity problems • Maintain detailed documentation in ServiceNow ticketing system with accurate resolution records • Manage hardware warranty repairs and inventory coordination with asset management teams • Escalate complex issues to Level 3 support or third-party vendors when appropriate • Support data center and server room operations with rapid response capabilities • Contribute to knowledge base development and problem management initiatives
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Requirements **
• 6-8 years of technical support experience with strong troubleshooting abilities • Proficiency in ServiceNow ticketing platform and SLA/KPI management • Excellent verbal and written communication skills for direct customer interaction • Ability to perform under pressure during critical incident situations • Physical fitness for extensive walking through large facility areas • Flexibility to work after hours, weekends, and travel between multiple sites as needed • Strong analytical skills for documenting and resolving end-user technical inquiries
Monday to Friday, 9 AM – 5 PM (full-time)
Submit your application directly to Tata Consultancy Services.
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