{ "Overview": "Join Airbnb, a pioneer in the hospitality industry since 2007, where we celebrate connections through unique stays and experiences. As a Premium Support Team Specialist based in Ireland, you'll play a crucial role in supporting our internal Customer Support services across various regions. This full-time position is designed for operational experts who excel in case handling and thrive in fast-paced environments.", "
Responsibilities ": "In this dynamic role, you will enable the effective resolution of essential customer-facing tasks. Your primary duties include providing consultative guidance for daily case management, overseeing high-severity cases, and offering floor support for the team through consultations on platforms like Slack and Zoom. You will also be instrumental in establishing an efficient operational environment by balancing team workloads and managing case queues.", "
Requirements ": "The ideal candidate will possess a strong understanding of operations and demonstrate the ability to provide real-time guidance. Flexibility is key, as the responsibilities may evolve based on business needs. Candidates should be prepared to support various services within Customer Support and adapt to changing team dynamics as required.
Your capacity to juggle multiple priorities in a high-energy setting will be essential to your success in this role." }
Monday to Friday, 9 AM – 5 PM (full-time)
Submit your application directly to Airbnb.
🔗 Apply on Employer Site →