Senior Customer Support Specialist - Remote, United States at Fanatics | JobGan

Senior Customer Support Specialist - Remote, United States

Fanatics
Full time 🌐 Remote Senior
📍 United States 🏙 United States ⏳ Closes Jul 03, 2026
📋 Job Description

Senior Customer Support Associate at Fanatics Collectibles serving as an escalation specialist for high-priority customer issues across email, phone, and chat channels. This role manages complex cases from VIP collectors, internal teams, and executive channels while supporting Tier 1 advisors in a remote, fast-paced environment. The position offers growth opportunities into Customer

Experience , Product, and Brand Management.

🕐 Schedule

Monday to Friday, 9 AM – 5 PM (full-time)

🔧 Skills & Technologies
Customer escalation management Multi-channel communication (email, phone, chat) Social media monitoring and engagement High-value client relations Problem-solving and judgment

Ready to Apply?

Submit your application directly to Fanatics.

🔗 Apply on Employer Site →
Opens the employer's application page in a new tab
⏳ Closes Jul 03, 2026
Fanatics
📍 United States
Senior Customer Support Specialist - Remote, United States
Fanatics
Apply →