The Service Desk Analyst at Wipro plays a crucial role as the first point of contact for B2B users, tasked with troubleshooting end-user issues effectively. Key responsibilities include providing primary user support, responding to various client queries, maintaining accurate service desk ticket logs, and ensuring adherence to service level agreements. Candidates should possess 1-3 years of experience, particularly in TIS Service Desk, alongside strong customer service and problem-solving skills